As part of the advanced technical team at Ramco Innovations, the application Engineer provides pre and post-sales support to internal and external customers on the application, integration and use of Ramco products, including: pre-sales presentation of products, technologies and solutions, application concepts, product selection, application design, support integration of Ramco products into existing systems, communications support, sizing installation support, training, programming, design concepts, proof of concept, debugging and troubleshooting.
Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.
Provide pre-sales and post-sales technical support on assigned product lines.Assist sales associates with preparation of accurate bills of materials and quotations for products, systems, and technical services. Assist with the Demo process (build, dispatch, maintain) for use by other technical support staff, outside sales, and customers. Establish and maintain positive working relationships with key customers and suppliers. Develop and conduct product training/information sessions.Follow-up on emails daily.Will attend Vendor training to maintain a high level of product and vendor knowledge.Recommend alternate products based on cost, availability, or specifications.Travel to customer sites.Perform all other duties as assigned.
The ideal candidate will be an experienced self-starter capable of identifying, sizing, selecting, and quoting single and multi-axis motion control solutions involving all motion technologies on our line card (mechanical positioners and components, robotics, gearboxes, servos, steppers, motion/machine controls, AC & DC drives and motors, feedback devices and value add services). Experience with automation products (sensors, PLC’s, HMI’s) is also highly desirable. Bachelor’s degree (BSME or BSEE preferred) in a technical discipline preferred with a minimum of 1-3 years industry related experience or equivalent combination of education and experience. Must possess a valid state motor vehicle operator’s license and maintain an approved motor vehicle record (MVR)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Variable work environment which includes both indoors and outdoors, in industrial, commercial and office settings with varying environmental conditions.Exposure to the environment of customer facilities during on-site visits which may require wearing safety glasses, steel-toed boots, ear plugs and possibly a hardhat. Up to several hours per day may be spent operating a motor vehicle traveling to customers sites, corporate office or factory training sometimes requiring overnight travel. Appearance at all times must represent the company image.Occasional lifting of up to 50lbs.Work under typical office conditions which may have fluorescent lighting and air conditioning and the noise level is moderately quiet.Fast-paced environment: subject to numerous schedule and priority changes and short notice activity. Specific vision, depth perception, ability to adjust focus. Possess the mobility to work in a standard office setting and to use standard office equipment. Sitting in a normal seated position for an extended period of time.Reaching by extending hand(s) or arm(s) in any direction.Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard, hand tools and testing equipment.